Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you or enter information on our site.

Call

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By calling us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

We guarantee that your credit card transactions are safe and secure. You do not have to be concerned. We also guarantee the safety of any information you provide us.

Your safety and security are important to us.

If you supply us with your postal address or telephone numbers online during your order, you will only receive postal or telephone contact from us with information regarding orders you have placed online.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

jumpingjacksevents.com
2324 E Washita St
Springfield, MO 65804
United States
info@jumpingjacksevents.com
4172991103

Last Edited on 2018-05-03

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Common Questions

WHAT DOES SPECIAL EVENT MEAN?

Any event that is not in a residential setting (i.e. School functions, Church functions, Company picnics or corporate events, Festivals). This selection can not be used in backyards. It covers the time of a single day rental.

WHAT DOES RESIDENTIAL WEEKDAY MEAN?

Any party rental that happens Monday through Friday. It covers the time of a single day rental.

WHAT DOES RESIDENTIAL WEEKEND MEAN?

Any party rental that happens on a Saturday or Sunday. It covers a multi-day rental period. If you are not able to take an all weekend rental we can make special arrangements for setup and delivery but there are extra costs involved (equal to the weekend rate). Please call the office to schedule.

ARE WE RESPONSIBLE FOR THE RENTAL EQUIPMENT IF IT GETS DAMAGED?

Yes. Once we have set up your rental and inspected it, we leave it in your care to make sure it stays in good rentable condition. The only exception is normal wear and tear. You may purchase an additional damage waiver that will cover any unintended damage caused to our unit. See next question to learn more about the damage waiver.  Please read all of our contracts and literature to understand the importance of using our equipment with suggested rules and guidelines.

WHAT IS THE DAMAGE WAIVER FOR?

The damage waiver covers up to $500 per contract in accidental damage of rental equipment. The damage waiver does NOT cover theft, vandalism, silly string, misuse and/or abuse. The damage waiver does NOT cover missing equipment. Jumping Jacks will bill for any and all missing equipment at new replacement cost.

HOW DO I BOOK MY EVENT?

It’s Simple! Pick out the inflatables that work best for your event & add it (them) to your cart. When you’ve made your selection begin the checkout process.  We take care of the rest from reservation and delivery to pick-up. 

No deposit is required to reserve however we do require a signature on your agreement before we schedule delivery. The balance is due before we set up for your event.

HOW LONG CAN I RENT YOUR EQUIPMENT?

Our pricing is set up for two types of customers, Residential and Special Event. Residential Customers have weekday and weekend pricing. Weekend pricing is the same whether you get it all weekend or just one day.

Weekday pricing and Special Event pricing are the same no matter how long your event is.

For example: if you rent a bounce house on the weekend as a residential customer you’ll pay $195 whether you want it for just one day or the whole weekend.

CAN SOMEONE COME TO MY  LOCATION TO DISCUSS MY EVENT?

Yes, please give us a call or email us to set up a time to meet.

ARE YOU INSURED?

Yes, we carry liability insurance above state requirements. We provide a copy for every event if requested.

DO SHOES NEED TO BE REMOVED TO PLAY ON THE INFLATABLES?

Yes. To maintain high quality inflatables, please remove shoes before entering the jump space. This helps keep our inflatables clean and reduces wear.

WHAT IF THE WEATHER IS BAD ON THE DAY OF MY EVENT?

Unfortunately, weather can be a challenge. Your safety is our primary concern. If unfavorable weather conditions, including rain, snow, and/or high winds, are in the immediate forecast our staff will contact you no later than 2 hours before your event. If an event cannot be moved inside, an alternative rental date can be discussed or a full refund can be given. All changes in rental times/dates must be made before the inflatables are delivered.

DO YOU HAVE STAFF THAT STAYS WITH THE RENTALS DURING MY EVENT?

Staffing is available upon request & at an additional $25/man hour. Our rental prices do not include staffing.

WHAT KIND OF POWER SUPPLY IS NEEDED?

We typically connect one blower to a 15 amp circuit and two blowers to a 20 amp circuit. If the inflatables are farther than 100 feet from a power source, then we can provide a generator at an additional charge.

HOW LONG DOES IT TAKE TO SET UP THE UNIT?

It takes about 30 to 45 minutes to set up a single inflatable and about  30 minutes to deflate and load in the trailer. This time frame varies on the quantity of inflatables.

HOW FAR IN ADVANCE DO I NEED TO RESERVE?

All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand, especially during the warmer months of the year. Therefore, it would be best to make your reservation as soon as possible.

WILL YOUR EQUIPMENT BE CLEAN WHEN YOU BRING IT OUT?

We clean and sanitize our inflatables regularly to ensure customer satisfaction. We thoroughly clean every rental every week and between every rental. If your child has a need for it to be extra clean, please let us know when you rent, and we’ll touch up on site.

CAN I PICK UP AND SET UP THE UNIT MYSELF?

In order for us to maintain the cleanliness of our units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning.

DO I NEED TO DO ANYTHING TO PREPARE?

All water sprinklers should be turned off in the area where the inflatables will be set up. Also, please clear the area of all rocks, sticks or any other sharp objects. A 15 amp electrical outlet within 100 feet of each inflatable is required. We will be driving stakes in the ground so the possibility of hitting a shallow phone line or irrigation line is rare, but possible.  This will be the renters responsibility to repair. Please make us aware of any underground utilities that you think could be a concern and we will do our best to avoid these areas.

WHAT IS THE SIZE OF SPACE NEEDED FOR SET UP?

The space required to set up varies by unit. The sizes of the units are listed in the descriptions and please allow 2′ additional space on all sides of the unit.

WHERE CAN YOU SET UP THE INFLATABLE UNIT?

Our inflatable units can be set up on just about any flat surface. We would prefer to set up in a grassy area.  The surface needs to be clear of any rocks, sticks or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.

WHAT IS YOUR DELIVERY AREA?

Local deliveries are free (within 20 miles of downtown Springfield).  Outside of that will start a mileage charge of $5 per mile one way. In most cases, we have to go out and come back twice, once for delivery and once for pick-up, making the cost $1.25/mile.  Please call with any special requests and we will be glad to assist!

WHAT CAN I EXPECT ON MY RENTAL DAY?

We will arrive at your location at least 30 minutes before your stated event start time for weekday and special events and promptly set up your rentals. Some days this might need to be significantly earlier due to volume of rentals for the day. There will be no extra charge and you will still have the inflatable for the duration you paid for. We will give you a brief overview of rental operations to make sure you feel comfortable.

Depending on our pick up schedule for that day we will be there to load up at the end time of your event, or even a couple hours later than your event ends.  If your event space is rented, or for any other reason you need it removed by a certain time please make us aware if this time and we will do our best to make it happen.

If you have a weekend rental, we will contact you on the Thursday the week of to notify you of our delivery time on Friday. All weekend rentals will be picked up on Monday unless otherwise discussed. We begin pick up as early as 7am. Please try and have the unit inflated on Monday so we can inspect it and tear it down properly.

WHAT IS THE CANCELLATION POLICY?

Due to our amazing customers, we are able to offer an amazing cancellation policy. If you need to cancel, we ask that you let us know before the morning of your delivery. If you’ve paid in advance, we’ll refund whatever has been paid. All we ask is communication. Please don’t wait till we are at your door step to let us know about your cancellation. We are able to offer this policy because our customers have communicated well with us the over the years and we want to provide the best service possible.

WHAT IF WE WANT TO EXTEND OUR EVENT?

If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible. An additional fee may apply

Delivery Policy

We deliver to the Springfield and surrounding areas for no additional charge.  This includes any area within 20 miles of the center of Springfield, MO. Any area over 20 miles may incur a delivery fee of $4.50/mile one way. This breaks down to $2.25/mile for delivery (there and back; $1.12/mile round trip) and $2.25/mile for pick up (there and back; $1.12/mile round trip).
If your event is staffed, the delivery fee will be reduced, but we will have to manually adjust it after the quote is submitted. Once your quote is submitted, we will send you the adjusted quote within 24 hours.
Unfortunately, due to insurance restrictions, customer pick-up is not available on most products. Customers CAN pick up the Football Toss, Cash Cube, or any of the concessions.

Customer Pick Up Items

Items available for customer pick up may be subject to a $50 delivery fee for the first 20 miles then $4.50/mile one way if over 20 miles. Any quotes for just tables, chairs or concessions will be manually adjusted.

Delivery Locations

SpringfieldNixa – Rogersville – Willard – RepublicOzark – Bolivar* – Fair Grove – Marshfield* – Strafford – Mansfield* – Battlefield – Lebanon* – Branson* –
And Beyond,

Weather Policy

Weather can be crazy around here, which can make it hard to plan your event. We like to think we have one of the most flexible refund policies around. If your event has to be cancelled due to weather, we’ll give you a full refund. The refund will post within 3 business days after cancellation. Here are some key things to keep in mind.
  1. We won’t cancel on you till no later than 2 hours before the event. Believe me we want it to work as much as you do.
  2. If you need to cancel, please give us plenty of notice so that we aren’t loading up or on our way first.
  3. If you have a weekend long rental, the cancellation will be at your discretion. Weather will not prevent us from setting up. except in fall months, weather may require we only set up for your event only.
We are also more than happy to try and reschedule. Just remember we may already have your items booked and may not be able to accommodate it.

Whatever the circumstance, we will work with you.