Frequently Asked Questions
HOW DO I BOOK MY EVENT?
It’s Simple! Pick out the inflatables that work best for your event & give us a call at: 417-299-1103 or fill out our reservation form here. We take care of the rest from reservation and delivery to pick-up.
A 50% deposit is required at the signing of your agreement with the remainder of the balance due 3days prior to your event date.
HOW LONG CAN I RENT YOUR EQUIPMENT?
Our pricing is set up for 2 hours, 4 hours, and 1 day. All rentals over 2 hours in length are subject to the 4 Hour Rental Price and all rentals over 4 hours are subject to the 1 day rental price.
CAN SOMEONE COME TO MY LOCATION TO DISCUSS MY EVENT?
Yes, please give us a call or email us to set up a time to meet.
ARE YOU INSURED?
Yes, we carry liability insurance above state requirements. We provide a copy for every event if requested.
DO SHOES NEED TO BE REMOVED TO PLAY ON THE INFLATABLES?
Yes. To maintain high quality inflatables, please remove shoes before entering the jump space. This helps keep our inflatables clean and reduces wear.
WHAT IF THE WEATHER IS BAD ON THE DAY OF MY EVENT?
Unfortunately, weather can be a challenge. Your safety is our primary concern. If unfavorable weather conditions, including rain, snow, and/or high winds, are in the immediate forecast our staff will contact you no later than 2 hours before your event. If an event cannot be moved inside, an alternative rental date can be discussed or a full refund can be given. All changes in rental times/dates must be made before the inflatables are delivered.
DO YOU HAVE STAFF THAT STAYS WITH THE RENTALS DURING MY EVENT?
Staffing is available upon request & at an additional $25/man hour. Our rental prices do not include staffing.
WHAT KIND OF POWER SUPPLY IS NEEDED?
We typically connect one blower to a 15 amp circuit and two blowers to a 20 amp circuit. If the inflatables are farther than 100 feet from a power source, then we can provide a generator at an additional charge.
HOW LONG DOES IT TAKE TO SET UP THE UNIT?
It takes about 30 to 45 minutes to set up a single inflatable and about 30 minutes to deflate and load in the trailer. This time frame varies on the quantity of inflatables.
HOW FAR IN ADVANCE DO I NEED TO RESERVE?
All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand, especially during the warmer months of the year. Therefore, it would be best to make your reservation as soon as possible.
WILL YOUR EQUIPMENT BE CLEAN WHEN YOU BRING IT OUT?
We clean and sanitize our inflatables regularly to ensure customer satisfaction. If your child has a need for it to be extra clean, please let us know when you rent. Sometimes we don’t get a chance to clean till during the week and if someone has the unit before you, we’ll take extra time to make sure it’s more sanitary.
CAN I PICK UP AND SET UP THE UNIT MYSELF?
In order for us to maintain the cleanliness of our units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning.
DO I NEED TO DO ANYTHING TO PREPARE?
All water sprinklers should be turned off in the area where the inflatables will be set up. Also, please clear the area of all rocks, sticks or any other sharp objects. A 15 amp electrical outlet within 100 feet of each inflatable is required. We will be driving stakes in the ground so the possibility of hitting a shallow phone line or irrigation line is rare, but possible. This will be the renters responsibility to repair. Please make us aware of any underground utilities that you think could be a concern and we will do our best to avoid these areas.
WHAT IS THE SIZE OF SPACE NEEDED FOR SET UP?
The space required to set up varies by unit. The sizes of the units are listed in the descriptions and please allow 2′ additional space on all sides of the unit.
WHERE CAN YOU SET UP THE INFLATABLE UNIT?
Our inflatable units can be set up on just about any flat surface. We would prefer to set up in a grassy area. The surface needs to be clear of any rocks, sticks or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.
WHAT IS YOUR DELIVERY AREA?
Local deliveries are free (within 20 miles of downtown Springfield). Outside of that will start a mileage charge of $5 per mile one way. In most cases, we have to go out and come back twice, once for delivery and once for pick-up, making the cost $1.25/mile. Please call with any special requests and we will be glad to assist!
WHAT CAN I EXPECT ON MY RENTAL DAY?
We will arrive at your location at least 30 minutes before your stated event start time and promptly set up your rentals. Some days this might need to be significantly earlier due to volume of rentals for the day. There will be no extra charge and you will still have the inflatable for the duration you paid for. We will give you a brief overview of rental operations to make sure you feel comfortable. Depending on our pick up schedule for that day we will be there to load up at the end time of your event, or even a couple hours later than your event ends. If your event space is rented, or for any other reason you need it removed by a certain time please make us aware if this time and we will do our best to make it happen.
WHAT IS THE CANCELLATION POLICY?
Your deposit is a non-refundable deposit. If you must cancel, a two-week notice must be given prior to the day your event is scheduled, to allow us plenty of time to re-rent the inflatable. With the exception of inclement weather, cancellations after the two-week period may not be refunded ,but may be applied toward a rental within 365 days. Any cancellations before the two-week period is eligible for a full refund.
WHAT IF WE WANT TO EXTEND OUR EVENT?
If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible. An additional fee may apply.