A cancellation policy is usually one of the first things people look at when deciding who or if to rent. We try to make things as easy for everyone involved. That’s why our policy is unlike anyone else in the industry.
Traditionally, companies use cancellation policies to protect themselves from lost potential revenue. So if you cancel, and they can’t rent to someone else, they still make the money they would have had they supplied the rental. This policy is great for the company and usually keeps honest people honest.
We have chosen to take another route with our policy that is more customer friendly for a number of reasons.
First, we don’t believe any of our customers rent with the intention of holding up our inventory to hurt our sales. If someone calls to rent, it’s because they know we give great service and only cancel when they absolutely must.
Second, because we give our customers the best service possible, we have a growing customer base and can usually offer the slide to another customer even on short notice.
Third, for a variety of reasons in itself, our cancellation policy makes it easier for us.
No deposit is required at booking. Only a signature is needed to finalize your reservation. This means that if you need to cancel, all we ask is that you let us know before the morning of delivery. However, we prefer to know as early as possible.
If you’ve made an early payment and need to cancel, you’ll get a full refund of any amount paid.
We don’t even ask to know the reason for cancelling. It’s truly a no hassle policy.
WHAT DOES SPECIAL EVENT MEAN?
Any event that is not in a residential setting (i.e. School functions, Church functions, Company picnics or corporate events, Festivals). This selection can not be used in backyards. It covers the time of a single day rental.
WHAT DOES RESIDENTIAL WEEKDAY MEAN?
Any party rental that happens Monday through Friday. It covers the time of a single day rental.
WHAT DOES RESIDENTIAL WEEKEND MEAN?
Any party rental that happens on a Saturday or Sunday. It covers a multi-day rental period. If you are not able to take an all weekend rental we can make special arrangements for setup and delivery but there are extra costs involved (equal to the weekend rate). A business and hosting a party on private property, falls into this category. Please call the office to schedule.
ARE WE RESPONSIBLE FOR THE RENTAL EQUIPMENT IF IT GETS DAMAGED?
Yes. Once we have set up your rental and inspected it, we leave it in your care to make sure it stays in good rentable condition. The only exception is normal wear and tear. You may purchase an additional damage waiver that will cover any unintended damage caused to our unit. See next question to learn more about the damage waiver. Please read all of our contracts and literature to understand the importance of using our equipment with suggested rules and guidelines.
WHAT IS THE DAMAGE WAIVER FOR?
The damage waiver covers up to $500 per contract in accidental damage of rental equipment. The damage waiver does NOT cover theft, vandalism, silly string, misuse and/or abuse. The damage waiver does NOT cover missing equipment. Jumping Jacks will bill for any and all missing equipment at new replacement cost.
HOW DO I BOOK MY EVENT?
It’s Simple! Pick out the inflatables that work best for your event & add it (them) to your cart. When you’ve made your selection begin the checkout process. We take care of the rest from reservation and delivery to pick-up.
No deposit is required to reserve however we do require a signature on your agreement before we schedule delivery. The balance is due before we set up for your event.
HOW LONG CAN I RENT YOUR EQUIPMENT?
Our pricing is set up for two types of customers, Residential and Special Event. Residential Customers have weekday and weekend pricing. Weekend pricing is the same whether you get it all weekend or just one day.
Weekday pricing and Special Event pricing are the same no matter how long your event is.
For example: if you rent a bounce house on the weekend as a residential customer you’ll pay $221 whether you want it for just one day or the whole weekend.
CAN SOMEONE COME TO MY LOCATION TO DISCUSS MY EVENT?
Yes, please give us a call or email us to set up a time to meet.
ARE YOU INSURED?
Yes, we carry liability insurance above state requirements. We provide a copy for every event if requested.
DO SHOES NEED TO BE REMOVED TO PLAY ON THE INFLATABLES?
Yes. To maintain high quality inflatables, please remove shoes before entering the jump space. This helps keep our inflatables clean and reduces wear.
WHAT IF THE WEATHER IS BAD ON THE DAY OF MY EVENT?
Unfortunately, weather can be a challenge. Your safety is our primary concern. If unfavorable weather conditions, including rain, snow, and/or high winds, are in the immediate forecast our staff will contact you no later than 2 hours before your event. If an event cannot be moved inside, an alternative rental date can be discussed or a full refund can be given. All changes in rental times/dates must be made before the inflatables are delivered.
DO YOU HAVE STAFF THAT STAYS WITH THE RENTALS DURING MY EVENT?
Staffing is available upon request & at an additional $35/man hour. Our rental prices do not include staffing.
WHAT KIND OF POWER SUPPLY IS NEEDED?
We typically connect one blower to a 15 amp circuit and two blowers to a 20 amp circuit. If the inflatables are farther than 100 feet from a power source, then we can provide a generator at an additional charge.
HOW LONG DOES IT TAKE TO SET UP THE UNIT?
It takes about 30 to 45 minutes to set up a single inflatable and about 30 minutes to deflate and load in the trailer. This time frame varies on the quantity of inflatables.
HOW FAR IN ADVANCE DO I NEED TO RESERVE?
All of our units are available on a first come, first serve basis. You may make reservations as late as the day before your rental. However, keep in mind that inflatable units are in high demand, especially during the warmer months of the year. Therefore, it would be best to make your reservation as soon as possible.
WILL YOUR EQUIPMENT BE CLEAN WHEN YOU BRING IT OUT?
We clean and sanitize our inflatables regularly to ensure customer satisfaction. We thoroughly clean every rental every week and between every rental. If your child has a need for it to be extra clean, please let us know when you rent, and we’ll touch up on site.
CAN I PICK UP AND SET UP THE UNIT MYSELF?
In order for us to maintain the cleanliness of our units and to provide our customers with the best possible inflatable rentals, we deliver and set up the inflatables. This personalized customer service allows you to finish any last minute party planning.
DO I NEED TO DO ANYTHING TO PREPARE?
All water sprinklers should be turned off in the area where the inflatables will be set up. Also, please clear the area of all rocks, sticks or any other sharp objects. A 15 amp electrical outlet within 100 feet of each inflatable is required. We will be driving stakes in the ground so the possibility of hitting a shallow phone line or irrigation line is rare, but possible. This will be the renters responsibility to repair. Please make us aware of any underground utilities that you think could be a concern and we will do our best to avoid these areas.
WHAT IS THE SIZE OF SPACE NEEDED FOR SET UP?
The space required to set up varies by unit. The sizes of the units are listed in the descriptions and please allow 2′ additional space on all sides of the unit.
WHERE CAN YOU SET UP THE INFLATABLE UNIT?
Our inflatable units can be set up on just about any flat surface. We would prefer to set up in a grassy area. The surface needs to be clear of any rocks, sticks or other sharp objects. If you’re not sure where to set it up, we can help you decide when we deliver your rental.
WHAT IS YOUR DELIVERY AREA?
Local deliveries are free (within 20 miles of our warehouse). Outside of that will start a mileage charge of $7 per mile one way. In most cases, we have to go out and come back twice, once for delivery and once for pick-up, making the cost $1.75/mile. Please call with any special requests and we will be glad to assist!
*With the ever changing fuel prices, this rate may change before it is shown on this page.
WHAT CAN I EXPECT ON MY RENTAL DAY?
We will arrive at your location at least 30 minutes before your stated event start time for weekday and special events and promptly set up your rentals. Some days this might need to be significantly earlier due to volume of rentals for the day. There will be no extra charge and you will still have the inflatable for the duration you paid for. We will give you a brief overview of rental operations to make sure you feel comfortable.
Depending on our pick up schedule for that day we will be there to load up at the end time of your event, or even a couple hours later than your event ends. If your event space is rented, or for any other reason you need it removed by a certain time please make us aware if this time and we will do our best to make it happen.
If you have a weekend rental, we will contact you on the Thursday the week of to notify you of our delivery time on Friday. All weekend rentals will be picked up on Monday unless otherwise discussed. We begin pick up as early as 7am. Please try and have the unit inflated on Monday so we can inspect it and tear it down properly.
WHAT IS THE CANCELLATION POLICY?
Due to our amazing customers, we are able to offer an amazing cancellation policy. If you need to cancel, we ask that you let us know before the morning of your delivery. If you’ve paid in advance, we’ll refund whatever has been paid. All we ask is communication. Please don’t wait till we are at your door step to let us know about your cancellation. We are able to offer this policy because our customers have communicated well with us the over the years and we want to provide the best service possible.
WHAT IF WE WANT TO EXTEND OUR EVENT?
If on the day of the event you decide you would like to extend your event longer than what you have scheduled for, we are happy to try and make this work. Contact us as soon as possible. An additional fee may apply221